Refund Policy

Welcome to Theonlineconverter.com, your go-to platform for freemium tools offering Image, Document, Video, Audio, and other files conversion services. We value your trust and strive to provide a seamless user experience considering the users files privacy. Please take a moment to familiarize yourself with our Refund Policy.

Availability of Free Version

The Online Converter offers a free version of its file conversion tools, enabling users to assess the compatibility and effectiveness of the service before making a purchase. We encourage users to first use the free version and verify whether the generated results align with their specific requirements and expectations.

How to Cancel the Subscription?

After purchasing a subscription plan on Theonlineconverter.com, if a user wishes to cancel their subscription before its expiration date, they must contact our support team to initiate the cancellation process within the subscribed period.

Refund Eligibility

We understand that situations may arise where a refund is necessary. The refund can only be considered under specific conditions mentioned below:

• If there's a technical problem preventing the user from using this website, and our support team can't resolve the issue or provide a temporary fix.
• In the event that a customer is charged more than once due to an issue with the third-party payment platform.

Ineligibility for Refund

Refunds will not be issued under the following circumstances:

• A refund was requested by the customer due to a technical issue, but they didn't provide our support team with enough information, like screenshots, log files, or specific details of the actions taken.
• In cases where customers are unable to use the website or express dissatisfaction, refunds are not applicable, particularly when they request features not promised or listed on our website.
• The customer has informed us that they have no intention of using the subscription they purchased.
• In the case of the customer unintentionally purchasing the premium plan more than once.

Changes to the Refund Policy

Theonlineconverter.com reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Also, we can update our Terms of Services too without noticing.

Contact Information

If you have any questions or concerns about our Refund Policy, please email us at [email protected] or fill out the form on our "Contact Us" page. We will respond to your queries as soon as possible.

Thank you for choosing Theonlineconverter.com. We appreciate your trust in our services.