Privacy Policy

Welcome to Theonlineconverter.com ("we," "us," or "our"). We are committed to protecting your privacy and providing a safe online experience to all of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect:

  • Personal Information:

We may collect a range of personally identifiable information, such as your full name, email address, postal address, phone number, date of birth, and any other information you voluntarily provide to us.This information is collected when you register for an account, make a purchase, submit forms or contact customer support.


Processing of personal data is based on your explicit consent or as necessary for the performance of a contract.

  • Sensitive Information:

We do not knowingly collect sensitive personal information, such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or health-related data. Please refrain from providing such information.

  • Non-Personal Information:

We automatically collect certain non-personal information when you interact with our website, including device information, browser type, IP address, and other anonymous usage data.


We may use cookies, web beacons, and similar technologies for analytics and user authentication to enhance your overall experience.


2. How We Use Your Information:

  • Personalization:

We use the information we collect to personalize your experience on our website. This includes tailoring content, recommendations, and advertisements based on your preferences, usage patterns, and interactions with our platform.


Our processing is based on legitimate interests and, where required, your explicit consent.

  • Communication:

We may use your email address to send you updates, newsletters, and information about our services. These communications are designed to keep you informed about relevant updates, new features, and promotions.

You can opt out of these communications at any time by following the unsubscribe instructions provided in the emails.

  • Improvement of Services:

Your feedback and the information you provide help us enhance our services, identify issues, and make continuous improvements to meet your expectations.

  • Camera Access

Camera Access may request access to your device’s camera. This permission is required so users can capture photos of physical documents for the purpose of converting them to editable Word (.docx) format.

  • The camera is only used when the user selects the "Upload Image" feature.
  • Images taken are processed within the app and are not stored on our servers, nor shared with any third party.
  • Camera access is optional and not required to use other upload methods (such as uploading files or using cloud storage).

We may use aggregated and anonymized data for statistical analysis and research purposes to improve our platform and user experience.

3. Data Security:

We implement and maintain reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction.


Our website employs industry-standard encryption techniques (SSL/TLS) to ensure the security of your data during transmission.


Access to your personal data is restricted to authorized personnel and controlled through secure login credentials.

  • Data Minimization:

We only collect and process data that is necessary for the purposes for which it is collected.

Unnecessary or redundant data is minimized to ensure that we do not process more information than is required.

  • Data Retention:

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

4. Use of Cookies:

We employ cookies and comparable tracking technologies, such as web beacons and pixels, to either access or store information. Details regarding the utilization of these technologies and instructions on how to reject specific cookies can be found in our Cookie policy page.

5. Third-Party Services:

We may use third-party services, such as analytics providers, advertising networks, or payment processors, to support our operations.


These third parties may have their own privacy policies, and we encourage you to review them before interacting with their services.

  • Third-Party Data Sharing:

We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes without your explicit consent.

6. How We Process Payments:

  • Payment Information:

When you make a purchase on our platform, we collect payment information, including credit card details, billing address, and other relevant details.

This information is securely processed by our payment service provider, and we do not store your full payment information on our servers.

  • Security Measures:

Our payment processing complies with industry standards and security protocols to ensure the confidentiality and integrity of your payment information.


We use encryption and tokenization to protect your payment data during transmission and storage.

  • Fraud Prevention:

We may use additional fraud prevention tools and services to detect and prevent fraudulent transactions.


In the event of suspicious activity, we may contact you to verify the legitimacy of the transaction.

  • Payment Processing Partners:

We may engage reputable third-party payment processors to handle payment transactions. These processors have their own privacy and security policies, and we encourage you to review them.

7. Your Choices:

You have the right to access, correct, or delete your personal information. You can make these changes by logging into your account or contacting us directly.

Additionally, you may choose not to provide certain information, but this may limit your ability to access certain features of our website.

  • Consent Management:

We will obtain your explicit consent before processing your personal information for specific purposes, and you can withdraw this consent at any time.

  • Opt-In/Opt-Out Options:

You have the option to opt in or opt out of certain data processing activities, such as marketing communications or data sharing with third parties.

8. Information Deletion:

We automatically delete uploaded and downloaded files from our servers after the conversion process is complete.


Pro users may have the option to manage and retain files for their convenience. Deleted files are permanently removed from our systems.

9. Pro User Accounts:

Pro users have the option to access and manage their conversion history. This feature is designed to provide convenience and quick access to past conversions.


Pro users can delete their conversion history directly through their accounts.

10. Children's Privacy:

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.


If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take appropriate action.

11. GDPR Compliance:

  • Legal Basis for Processing:

Where required by the General Data Protection Regulation (GDPR), we will process your personal data based on your explicit consent or as necessary for the performance of a contract.

  • Data Subject Rights:

You have the right to access, rectify, or erase your personal data. You can exercise these rights by contacting us directly.


You also have the right to object to the processing of your personal data and to lodge a complaint with a supervisory authority.

  • Data Portability:

Upon request, we will provide you with a copy of your personal data in a commonly used and machine-readable format.

12. Changes to This Privacy Policy:

We reserve the right to update this Privacy Policy to reflect changes to our practices. We will notify you of any material changes by posting the updated policy on our website.

It is your responsibility to review this policy periodically for any changes.

13. Contact Information:

If you have any questions or concerns about this Privacy Policy, our data practices, or the processing of payments, Please feel free to reach out to us through our contact us page or by emailing us directly at [[email protected]].


This added section on "How We Process Payments" provides details on the collection, security, and processing of payment information.


As always, ensure this policy aligns with your specific business practices, and legal consultation is recommended for GDPR compliance.